Data Protection and Governance in Citizen Portal Integrations

Introduction

Citizen portals are critical touchpoints for local councils. Integrating AI assistants or automated forms requires strict adherence to GDPR principles.

Core Governance Pillars

1. Purpose Limitation: Ensure user inputs are only processed for the specific inquiry.
2. Data Minimization: Only collect info required to answer the query.
3. Access Controls: Strictly limit who can view logs or debug inputs.

Technical Safeguards

Using encryption in transit and at rest, coupled with automated PII masking before data is processed by language models, is key to preserving trust.