Overcoming Hallucination Risks in Technical Support Assistants

Introduction

If a technical support assistant hallucinated instructions, it could cause system crashes or security vulnerabilities. We need concrete barriers.

Mitigation Strategies

1. Strict System Prompts: Instruct the model to say ‘I don’t know’ if the answer is not in the context.
2. Context-Filtering: Implement a threshold on retrieval scores, refusing to pass low-quality data.
3. Answer Verification: Run automated tests that check if facts in the output map to source files.

Summary

Constraining outputs increases system reliability and builds stakeholder trust.